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A Successful Self-Service Password Reset (SSPR) Project Requires User Adoption

IT help desks everywhere are having to adjust to the ‘new normal’ of supporting mainly remote workers. This is a major shift away from visiting desks across the office and helping ones with traditional IT support processes.

Many reasons end-users may contact the helpdesk. However, password related issues are arguably the most common.

Since the onset of the global pandemic that began earlier